# Troubleshooting Caplin Platform

When data doesn’t flow as expected within the Caplin Platform, use the links on this page and Caplin Support to help you diagnose the problem.

## Troubleshooting

Caplin components create detailed log files that provide valuable diagnostic information.

For more information on working with log files, see the links below:

* [Troubleshooting example: trade rejection](use-logs-to-find-the-source-of-an-issue.md)
* [How to Manage and Interpret Log Files](https://docs.caplin.com/developer/docs/HowToManageAndInterpretLogFiles_62.pdf) (PDF)
* [Server-side RTTP logging](https://docs.caplin.com/developer/docs/ServerSideRTTPLogging62.pdf) (PDF)
* [DataSource: Logging](../datasource/datasource-logging-in-datasource-applications.md)
* [DataSource: View packet logs using logcat](../datasource/datasource-view-packet-logs-using-logcat.md)
* [Liberator: Logging](../liberator/liberator-logging.md)
* [Transformer: Logging](../transformer/transformer-logging.md)
* [RET Adapter Toolkit: Logging](../../ret-adapter-suite/ret-troubleshooting-checklist.md)
* [Tutorial: Log files on the Caplin Platform](../../tutorials/caplin-platform-support/support-log-files-on-the-caplin-platform.md)
* [Tutorial: Log files and troubleshooting adapters](../../tutorials/caplin-ret-adapter-suite-tutorials/retsupport-log-files-and-troubleshooting-adapters.md)
* [Tutorial: Tracking messages across the Caplin Platform](../../tutorials/caplin-platform-support/support-tracking-messages-across-the-platform.md)

## Caplin Support

Caplin Support are available to help diagnose and fix any issues that arise. To raise a ticket with Caplin Support, sign in to your [Caplin Account](https://account.caplin.com/account).

Caplin Support may ask you to gather diagnostic information to help Caplin’s development teams diagnose the issue. For more information, see the links below:

* [Send diagnostic information to Caplin Support](get-information-about-a-failed-platform-component.md)
* [Get information about the libraries used by a failed component](get-information-about-the-libraries-used-by-a-failed-platform-component.md)
* [Get a Windows crash dump of a failed Platform component](get-a-windows-crash-dump-of-a-failed-platform-component.md)