# Sales tickets: opening a new sales ticket

You can open a new sales ticket using one of three methods.

## Opening a ticket using the New trade button

To open a new sales ticket using the **New trade** button, follow the steps below:

1. [optional] Click the search icon ( icon:search[] ) and select your client as the active FX Sales client.
2. Click **New trade** to open a new sales ticket.

The Client field on the new ticket is pre-filled with the active FX Sales client (if there is one).

**📌 NOTE**\
By default, a sales user can have multiple tickets open for different clients. If the configuration option [`CAPLIN.MULTIPLECLIENTMANAGEMENT.ENABLED`](st-fx-sales-configuration.md#caplin-multipleclientmanagement-enabled) is set to `false`, selecting a client using the search icon ( icon:search[] ) closes all previously opened tickets.

## Opening a ticket from a client FX tile

**📌 NOTE**\
This method is only available if one-click trading is disabled (the default). See the configuration item [`CAPLIN.FX.TILE.ONE_CLICK_TRADE`](st-fx-sales-configuration.md#caplin-fx-tile-one-click-trade).

To open a new sales ticket from a client FX tile, follow the steps below:

1. If your client is not the active FX Sales client, click the search icon ( icon:search[] ) and select your client.
2. In the left-hand menu, click **Client > Trade**.

   **📌 NOTE**\
   If you selected a client in step one, then **Client > Trade** is automatically selected.
3. Complete the fields in an FX tile for the currency pair you wish to trade.

   If a tile for your currency pair does not exist, then click **Add Currency Pair** to add a tile for your currency pair.
4. Click the streaming price in the FX tile for the trade you want to execute. A new sales ticket will open, with fields pre-filled from the FX tile.

   **📌 NOTE**\
   If ticket auto-quoting is enabled, the ticket will immediately request a quote. See the configuration option [`CAPLIN.MOTF.TICKET.AUTO_QUOTE`](st-fx-sales-configuration.md#caplin-motf-ticket-auto-quote).

By default, a sales user can have multiple tickets open for different clients. If the configuration option [`CAPLIN.MULTIPLECLIENTMANAGEMENT.ENABLED`](st-fx-sales-configuration.md#caplin-multipleclientmanagement-enabled) is set to `false`, selecting a client using the search icon ( icon:search[] ) closes all previously opened tickets.

## Opening a ticket from a sales-ticket container

To open a new ticket as an additional tab in an existing sales-ticket container, click the new tab icon ( icon:plus[] ) in the container.

Tabs in containers are restriced to the same client. When a container hosts more than one ticket, the client field of the container is no longer editable.

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**See also:**

* [Sales tickets: example trades](st-sales-tickets-example-trades.md)
* [Sales tickets: completing ticket fields](st-sales-tickets-completing-sales-ticket-fields.md)
* [Sales tickets: adjusting a quote](st-sales-tickets-adjusting-a-quote.md)
* [FX Sales configuration](st-fx-sales-configuration.md)